Field service and maintenance
Field service management software: ServiceFlow
ServiceFlow is Devello's field service and maintenance product, built for field service and technical maintenance teams. Get every service request to the right technician, at the right time, with the right part.
Who it's for
Field service and technical maintenance teams
Core benefit
Work orders closed within SLA
Process it covers
Request → planning → field → close-out
Four core capabilities
Dispatch board
Assignment queue and technician timeline; assign by skill and free slot.
Mobile field execution
Step-by-step close-out with check-in, photos, readings and customer signature.
Parts and van stock
Main depot and van stock, reservations and usage movements.
Contracts and SLA
Response and resolution times are tracked separately per contract package.
Core workflow
- 01
Request
A request from phone, email or the customer portal becomes a work order.
- 02
Planning
The job is assigned to a free slot of a technician with the right skill.
- 03
Field
The technician travels, checks in and completes the steps on mobile.
- 04
Close-out
The customer signs; the service report and device history are updated.
How it connects to other products
Every product works on its own. When you add the next one, they share the same records instead of copying data between tools.
- SupportDesk
A field need becomes a work order.
- AssetTrack
Service is written to the asset's history.
Frequently asked questions
What is ServiceFlow?
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ServiceFlow is Devello's field service and maintenance product, built for field service and technical maintenance teams. Run work orders, technicians and maintenance plans live.
Who is ServiceFlow for?
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Field service and technical maintenance teams. Its core benefit: work orders closed within SLA.
What does ServiceFlow cover?
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The process it covers: Request → planning → field → close-out. Its four core capabilities: Dispatch board, Mobile field execution, Parts and van stock, Contracts and SLA.
Does ServiceFlow work with other Devello products?
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Every product works on its own. When you add the next one, they share the same records instead of copying data between tools. SupportDesk: A field need becomes a work order. AssetTrack: Service is written to the asset's history.
How is ServiceFlow set up and priced?
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We set it up around your processes, your brand and your existing systems. There is no fixed list price on the site; contact us for a quote based on your setup.
Let's talk about ServiceFlow
We set it up around your processes, your brand and your existing systems.
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